Production And Legacy Support
The support of a newly implemented project or the support of the legacy application that the project may have just replaced, both offer a challenge. A new production environment may have tools that the current staff has not worked with before.
Legacy systems can be even tougher as many may feel like being assigned to a tool that is being sunset may be stunting to career path. Synergy builds teams that can support your production applications or your legacy applications and complement your user support goals.
Project Support Augmenting
Synergy embeds resources in the project team for the customer that once the project is completed, will sign on with the customer to become the newly deployed service or application’s support team.
Legacy Support
We support legacy systems wholly or as part of the customer’s user support team and adhere to the customer’s standards and procedures. This allows internal staff to support the more recent technologies.
App & Software Support
During any of our project engagements, Synergy supports the customer in every step but distinctly calls all the post-deployment production support. This support can be solely for Go-Live or can be sustained over some time.